Returns Policy

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Return Eligibility

Items must be returned in their original condition. Specifically:

  • Swimwear: Must be unworn, with all original tags, bags, and hygienic liner intact and attached.
  • Apparel: Must be unworn, unwashed, and have all original tags and bags attached.

All sale items are final sale and are not eligible for return or exchange.

Return Inspection

All returned merchandise undergoes inspection upon receipt. PEIXOTO reserves the right to deny any return that does not meet our return requirements or shows evidence of wear, washing, odors, stains, makeup, deodorant residue, pet hair, perfume, smoke, sunscreen, lotion, sand, saltwater exposure, or any other condition that prevents resale. 
 
PEIXOTO has the final authority to determine return eligibility after inspection.

PEIXOTO documents the condition of all returns upon receipt. Photos may be taken during inspection and used when determining return eligibility.

Return Window

Please note that we accept returns within 14 days of delivery. Returns outside of this time frame WILL NOT be accepted. Once a return is authorized and a return shipping label is issued, the customer has 3 business days to drop off the return with the designated carrier. If the return is not dropped off within 3 business days, the shipping label will be voided and the return authorization will no longer be valid.

Please note that all returns must be processed using the provided return label. We kindly ask that you send the items exactly as indicated. For example, If you requested to return 2 items out of 3, please ensure they are shipped accordingly using the correct label(s), as provided, since refunds will only be issued for the items indicated on your return authorization.

WE DO NOT ACCEPT RETURNS OR EXCHANGES ON INTERNATIONAL ORDERS.

Returns & Package Protection with REDO CHECKOUT+

We've partnered with REDO to offer a better returns and exchange experience.

If you purchased REDO CHECKOUT+ at checkout, you're covered! Customers who purchase Redo Return Coverage at checkout are eligible for complimentary return shipping and shipment protection, subject to Redo’s terms.

Please note that shipment protection applies to the original shipment to the customer and does not extend to items once they are returned to PEIXOTO. The complimentary return shipping label provided for returns covers the cost of return shipping only and does not provide coverage for loss, damage, or delay while the return is in transit. 

If you did not opt-in for REDO'S CHECKOUT+ you will be responsible for the cost of the return label, which will be deducted from your refund. Please note that uninsured packages are shipped at the customer's own risk. PEIXOTO is not liable for packages lost in transit to the destination or on uninsured returns.

Customers are responsible for retaining their tracking information until the return has been processed. Returns showing "Delivered" without being received by PEIXOTO may require carrier investigation before reimbursement can be considered” 

Filing a chargeback does not eliminate the customer's obligation to comply with our return policy.

Return Abuse Policy 

PEIXOTO reserves the right to limit or refuse future orders or returns from customers whose return activity appears excessive, fraudulent, or abusive.

Exchanges

We allow one exchange per purchase. If the exchanged item is subsequently returned, the return will be eligible for store credit only. 

Refund

Please allow up to 14 days for returns to be processed. Refunds will be applied to the method of original purchase.

Please note that original shipping charges are non-refundable unless the returned item(s) are deemed defective.

  • Defective: A defective item is one with a manufacturing flaw, such as broken stitching, a manufacturing defect, or zipper failure. Defects do not include issues related to sizing, color preference, fit, or buyer’s remorse.

EU Customers

EU Right of Withdrawal: EU customers may cancel their purchase within 14 calendar days of receiving their order without providing a reason. After notifying PEIXOTO, the customer must return the item within 14 calendar days. PEIXOTO will provide a prepaid return shipping label, and the cost of the return label will be deducted from the customer’s refund. Customers are also responsible, where legally permitted, for any customs duties, taxes, brokerage fees, carrier fees, or other charges associated with returning the item to the United States. 

PEIXOTO will issue refunds in accordance with applicable EU law once the returned item is received. Refunds include the cost of the least expensive standard delivery option originally selected; expedited or premium shipping costs are non-refundable. 

To submit a withdrawal request and receive return instructions, please use our Withdrawal Request Link.